436 pages, published in 2016
Organizations that embrace change are in a strong position to achieve their goals. By accepting the fact that everything they do can be improved, they give themselves the opportunity to analyse their processes, their services and their products, and to work to improve them.
At AXELOS, we constantly apply that thinking to our portfolio of products. We always ask how they can be improved, developed and extended. The ITIL® Practitioner qualification and the accompanying guidance are a result of that process of continual improvement. They fill a gap in the portfolio that we learned of through listening to our community.
The qualification has been developed for ITSM professionals who have an understanding of the ITIL framework but who need advice on how to adopt and
adapt it within their day-to-day work practices. By utilizing core skills such as metrics and measurement, communication, and organizational change management, by adhering to the guiding principles of ITSM, and by following the CSI approach, we believe that practitioners will have everything they need to take on the challenges of their profession.
Abid Ismail (CEO, AXELOS)